Terms & Conditions
Terms & Conditions – Midian
As of 01-02-2023
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Payment Terms
Payments are currently completed via Interac E-Transfer or Bank Transfer. Upon signing up for a service, we will send you a document/pdf with how to pay for the service provided.
For IT Services
Payments are required as per the terms in contracts/agreements between consultants and clients. This may include an initial payment prior to the start of a consultation or project and financial arrangements for installment payments.
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For IT Training
The full amount as indicated on the invoice is required before attending the course/training. You will be required to send proof of payment by email 24 hours before the first course/training session. In the email, please include your full name, the course/training session(s) you are attending, as well as a photo/document with proof of the invoiced amount being paid via the approved methods mentioned above.
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For Web Development
50% of the invoiced amount must be paid before the start of the project/service; the remaining 50% is to be paid after project delivery as per the terms in contracts/agreements between developers and clients. This may include financial arrangements for installment payments.
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For Website Management
The monthly invoiced amount must be paid in full for the website to remain in operation. Payments must be made within 15 days of invoice issuance.
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Transactions may take 5-7 days to clear. When payments are received, an updated invoice will be issued. Note that payments may take up to 3 days to be deposited, please plan accordingly.
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Cancellation
For IT Services
A cancellation penalty fee of 10% of the total cost mentioned in the contract/agreement will be charged if the consultation or project has not yet begun. If the consultation or project has begun, a cancellation penalty fee of 30% of the total cost mentioned in the contract/agreement will be charged.
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For IT Training
Cancellations made 10 days or more before the course/training start date: 90% refund.
Cancellations within 5 days of the course/training start date: 50% refund.
Cancellations 24 hours before the course/training or after it has started: No refund.
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For Web Development
A cancellation penalty fee of 10% of the total cost mentioned in the contract/agreement will be charged if the project has not yet begun. If the project has begun, a cancellation penalty fee of 30% of the total cost mentioned in the contract/agreement will be charged.
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For Website Management
You can cancel this service at any time. Please note that we will stop charging you upon the start of the next billing month. The website owner will become fully responsible for all website expenses as they appear. Failure to pay the fees at the right time may result in limited website functionality and loss of website domain name.
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Event Cancellations
If an event does not reach the minimum number of participants, or for unavoidable reasons is cancelled, the registrant will be offered another date to attend the course/training. If the registrant cannot attend that date, they will be refunded the full invoiced amount.
Discounts
Discounts may be offered to organizations that utilize more than one of our services at once, contact us for details.