IT SERVICES AND CONSULTING 

What is IT Service Management (ITSM)?

ITSM is a set of technical and management capabilities (i.e, change, configuration, release, incident, service continuity, events, demand, capacity, and availability management). These capabilities are key to the success of all organizations offering services, especially IT Service Organizations. If your organization has challenges or problems with managing its Service Lifecycle or Service Value System (SVS), our team at Midian can help.

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What Does Midian Offer?

By working with our team at Midian, we assess your organization to determine the existence of maturities and gaps in your service management capabilities. We do this with mindsets, toolsets, skillsets, processes, and policies containing industry best practices, standards, and market tools in mind.

 

Our assessment deliverable will show the as-is state, the to-be state, the gaps, and a detailed roadmap to get there. We also offer end-to-end design and implementation of service management processes, policies, KPIs, dashboards and solutions tailored to fit your organization’s requirements. Our consultants are specialists in the ITIL framework (V3, V4), the ISO 20000 standard, the ServiceNow platform, and more. Book a free virtual consultation for more information.