IT SERVICES AND CONSULTING 

What is Quality Management (QM)?

Quality Management is not just about customer satisfaction. It is also about the customer’s journey and experience. Quality Management involves defining the customer journey, satisfaction targets, experience targets, policies, processes, assurance, control capabilities, and eventually a Quality Management System (QMS). These aspects are all within the scope of QM. To achieve operational excellence, qualitative and quantitative measures of quality, effectiveness, and efficiency are needed to form a Quality Management Information System (QMIS). Our consultants are specialized in the field of QM, Statistical Process Control (SPC), and Operational Excellence. At Midian, we are ready to help you transform into a sustainable and operationally excellent organization.

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What Does Midian Offer?

Our consultants offer the service of assessing your organization to determine the existence, maturities, and gaps in your organization's Quality Management System (QMS). Our assessment is carried out with toolsets, skillsets, processes, and policies in mind whilst utilizing and complying with industry-standard frameworks and tools.  The detailed assessment deliverable provided will show the as-is state, the target state, the gaps, and a detailed roadmap for improvement. We also offer an end-to-end service to design and manage the implementation of a robust Quality Management System (QMS) including processes, policies, KPIs, dashboards, and solutions tailored to fit your organization’s requirements. At Midian, our consultants are specialists in ISO 9001, EQMF, SPC, and other QM-specialized tools. Book a free virtual consultation for more information.