Yes we do! Each project we work on has a different size and complexity, so we quote our clientele. To find out more, book a Free Virtual Consultation today!

At Midian, we believe in transparent, no hidden fee services. All payments and transactions are done through a bank transfer or Interac e-transfer. Upon becoming a client with us, we will send you instructions on how to pay your invoice. For our IT Services, customers are required to pay the invoiced amount according to the contract documented between them and our team. For our Training Services, customers are invoiced and are required to pay the amount due before attendance. For our Web Development and Design Services, customers are invoiced 50% of the price quoted before the project and 50% after. Customers are required to pay this to ensure we can provide you with the services you need as quickly and effectively as possible. Any monthly fees must be paid within 15 days of invoice issuance. For more payment options, a billing error, or for more information please Contact Us or view our Terms & Conditions.

Project durations are typically estimated by our team during a consultation. This is because projects have differing levels of complexity and can be any size from large to small.

If our team has not begun a service for you, we will refund you 5-7 days after you cancel a service. For services/projects that have already begun, cancellation terms are outlined in your contract. Typically there is a penalty fee for service/project cancellations. For more information, Contact Us.

Payment Terms Payments are currently completed via Interac E-Transfer or Bank Transfer. Upon signing up for a service, we will send you a document/pdf with how to pay for the service provided. For IT Services Payments are required as per the terms in contracts/agreements between consultants and clients. This may include an initial payment prior to the start of a consultation or project and financial arrangements for installment payments. ​ For IT Training The full amount as indicated on the invoice is required before attending the course/training. You will be required to send proof of payment by email 24 hours before the first course/training session. In the email, please include your full name, the course/training session(s) you are attending, as well as a photo/document with proof of the invoiced amount being paid via the approved methods mentioned above. ​ For Web Development 50% of the invoiced amount must be paid before the start of the project/service; the remaining 50% is to be paid after project delivery as per the terms in contracts/agreements between developers and clients. This may include financial arrangements for installment payments. ​ For Website Management The monthly invoiced amount must be paid in full for the website to remain in operation. Payments must be made within 15 days of invoice issuance. ​ Transactions may take 5-7 days to clear. When payments are received, an updated invoice will be issued. Note that payments may take up to 3 days to be deposited, please plan accordingly.

Our Cancelation Policy is as follows: For IT Services A cancellation penalty fee of 10% of the total cost mentioned in the contract/agreement will be charged if the consultation or project has not yet begun. If the consultation or project has begun, a cancellation penalty fee of 30% of the total cost mentioned in the contract/agreement will be charged. ​ For IT Training Cancellations made 10 days or more before the course/training start date: 90% refund. Cancellations within 5 days of the course/training start date: 50% refund. Cancellations 24 hours before the course/training or after it has started: No refund. ​ For Web Development A cancellation penalty fee of 10% of the total cost mentioned in the contract/agreement will be charged if the project has not yet begun. If the project has begun, a cancellation penalty fee of 30% of the total cost mentioned in the contract/agreement will be charged. ​ For Website Management You can cancel this service at any time. Please note that we will stop charging you upon the start of the next billing month. The website owner will become fully responsible for all website expenses as they appear. Failure to pay the fees at the right time may result in limited website functionality and loss of website domain name. ​ Event Cancellations If an event does not reach the minimum number of participants, or for unavoidable reasons is cancelled, the registrant will be offered another date to attend the course/training. If the registrant cannot attend that date, they will be refunded the full invoiced amount.