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At Midian, our training services are supervised and delivered by certified PeopleCert® Managing Professionals with extensive industry experience. We combine foundational process theory with practical, hands-on tool training to strengthen understanding, real-world application, and long-term operational effectiveness.
Learn more about our services below.
This introductory-level course provides a comprehensive overview of core IT service management concepts and terminology, including the Service Value System, Service Value Chain, Guiding Principles, ITIL® practices, and other foundational topics. The course covers the full ITIL® 4 Foundation curriculum and includes two practice examinations to support exam preparation.
Additional Information:
Course materials are included, along with hands-on demonstrations using a ServiceNow instance.
No prerequisites are required for enrollment.
This course provides an introduction to the ServiceNow® cloud platform, including core platform navigation, common components, and foundational administrative concepts. Participants will gain practical exposure to features such as lists, forms, tables, visual task boards, and other essential ServiceNow functionalities.
Additional Information:
Course materials are included, along with hands-on lab demonstrations using a ServiceNow instance.
No prerequisites are required for enrollment.
This course provides a comprehensive overview of the ISO 27001 standard for Information Security Management Systems (ISMS). Participants will learn the core requirements of an ISMS, including associated processes, security controls, internal auditing principles, and the identification of minor and major non-conformities. The course also outlines the certification process for organizations seeking ISO 27001 compliance.
Additional Information:
Course materials are included, including a copy of the ISO 27001 standard.
No prerequisites are required for enrollment.
This course provides a comprehensive overview of the ISO 9001 standard for Quality Management Systems (QMS). Participants will learn the core requirements of a QMS, including its processes, operational phases, and quality management principles. The course also covers internal auditing practices, the identification of minor and major non-conformities, and the certification process for organizations pursuing ISO 9001 compliance.
Additional Information:
Course materials include a copy of the ISO 9001 standard.
No prerequisites are required for enrollment.
This course provides a comprehensive overview of the ISO standard for Business Continuity Management Systems (BCMS). Participants will learn the key requirements, processes, and controls involved in establishing and maintaining an effective BCMS. The course also covers internal auditing principles, the identification of minor and major non-conformities, and the certification process for organizations pursuing compliance.
Additional Information:
Course materials are included, including a copy of the applicable ISO standard.
No prerequisites are required for enrollment.
These focused 4-hour courses provide targeted training on key IT Service Management (ITSM) practices and concepts, including capacity management, change management, event management, availability management, incident management, problem management, configuration management, access management, and deployment management.
Additional Information:
Course materials are included, along with demonstrations using a ServiceNow instance.
No prerequisites are required for enrollment.