Frequently asked questions
Does Midian do price quotes?
Yes, we do! Each project we work on has a different size and level of complexity, so we quote our clients accordingly. To find out more, book a free virtual consultation!
How are payments made for your services?
Billing & Payment Terms
At Midian, we are committed to maintaining transparent and straightforward billing practices with no hidden fees. All payments are processed securely through Interac e-Transfer or bank transfer.
As part of our client onboarding and welcome package, clients will receive detailed payment instructions by email and/or supporting documentation outlining how payments are to be completed, applicable billing procedures, and relevant payment terms.
IT Services
Payments are carried out according to the terms outlined within the signed agreement or contract between Midian and the client. Depending on the scope and duration of the engagement, this may include an initial payment before project commencement and/or structured installment arrangements.
IT Training
Full payment is required prior to attending any course or training session. Proof of payment must be submitted by email at least 24 hours before the first scheduled session and should include:
Full name
Course or training session details
Proof of payment for the invoiced amount
Recurring Services
Monthly or recurring service invoices must be paid within 15 days of issuance to maintain uninterrupted service operation unless otherwise specified in writing.
Please note that bank transactions may require approximately 5–7 business days to clear, and deposits may take up to 3 business days to appear, depending on the financial institution. Once payment has been received and confirmed, an updated invoice or payment confirmation will be issued.
For alternative payment arrangements, billing inquiries, or additional information, please contact our team or review our Terms & Conditions.
How long does a project take?
Project timelines are determined during the consultation and assessment phase, as each engagement varies in scope, complexity, and organizational requirements. Our team works closely with clients to establish realistic delivery expectations and provide consistent updates throughout every stage of the project lifecycle.
Can a service/project be cancelled or refunded?
Cancellation & Refund Policy
At Midian, we strive to maintain fair, transparent, and professional cancellation practices for all services and engagements. Cancellation terms may vary depending on the type of service provided and the stage of the engagement.
IT Services
If a consultation, project, or service has not yet commenced, a cancellation fee equal to 10% of the total contracted amount may apply. If work has already begun, a cancellation fee of up to 30% of the total contracted amount may be charged, depending on the scope of work completed and the terms outlined within the service agreement.
IT Training
Due to scheduling, resource allocation, and course preparation requirements, training cancellations are subject to the following refund structure:
10 business days or more prior to the course start date: 90% refund
5–9 business days prior to the course start date: 50% refund
Less than 5 business days prior to the course start date or after course commencement: No refund
All cancellation requests must be submitted prior to the applicable refund deadline.
Recurring Services
Recurring services may be cancelled at any time. Cancellation requests will take effect at the start of the next billing cycle, after which recurring charges will cease. Clients remain responsible for any third-party platform, hosting, or licensing expenses associated with their services.
Failure to maintain required payments may result in service interruptions or limited functionality.
Event & Course Cancellations by Midian
If a course, training session, or event does not meet the minimum participant requirement or must be cancelled due to unforeseen circumstances, registrants will be offered an alternative session date. If the alternative date cannot be accommodated, a full refund of the invoiced amount will be issued.
Refund Processing
For services that have not yet commenced, approved refunds are typically processed within 5–7 business days following confirmation of cancellation. For projects or services already in progress, refund eligibility and applicable cancellation fees are governed by the terms outlined within the signed agreement or contract.
For additional information regarding cancellations, refunds, or service agreements, please contact our team or review our Terms & Conditions.